FREQUENTLY ASKED QUESTIONS

What is the Internet?

Apart from the obvious answer that you are using it right now, the Internet, commonly referred to as "the net", is a massive global network of computers. Although the concept was developed in the 1960's it was not until the 1980's that the term "Internet" came into regular use. The World Wide Web (known as "the web") was develop in the early 1990's and provides access, through the Internet, to Web Sites like the one you are looking at now.

Anyone with access to a computer, a telephone line and a modem to connect the two together can view Web Sites on computers all over the world, communicate with other users, send and receive text, pictures, sounds and video, all for the cost of a local phone call.

Web Sites can now be viewed through an increasing number of television networks such as NTL and through special mobile phones called WAP phones.

Why do I need a Web Site?

Up until relatively recently the easiest way for people to find products and services that they wished to purchase was to look in a directory such as the Yellow Pages. With the explosion of Internet use and the number of businesses that have Web Sites more and more people are now looking on the Internet to find what they want.

Businesses without Web Sites are missing out on the extra sales that come from these people. In addition, having a Web Site means that you do not have to send brochures to people. Your Web Site is your online brochure. The public’s perception of a business is also greatly enhanced if they display a Web Site address.

Isn’t the Internet just used by computer geeks?

In the last couple of years Internet use has exploded. About 17% of British adults had access to the Internet at the end of 1998. By the end of 1999 this figure had increased to about 40%. Now, over half of British adults have access and this figure is increasing rapidly.

Now that Internet access is totally free and Internet ready computers are available for under £400, the number of people with the Internet in their homes is increasing at a phenomenal rate.

Even people without computers at home can view the Internet on their televisions and through mobile phones.

The idea that the Internet is only used by young males is no longer true. It is estimated that by the end of this year female use of the Internet will have overtaken male use and the fastest growing sector of Internet use is the over 50’s.

With so many Web Sites on the Internet how do I know that people will find mine?

People use "search engines" to find Web sites that contain details of the product or service that they wish to purchase. When someone uses a search engine to find Web Sites containing your product or service and the search engine then produces a list of Web Sites it is important that your site is near the top of that list.

Leven Internet use FirstFound search engine consultants to optimise and promote our clients' web sites to search engines.

I know someone who designs Web Sites as a hobby. Could they design a Web Site for me?

The basic language used to display Web Sites is relatively simple and the person you know could probably design a site for you.

Unfortunately there are many different Web browsers out there that people use to look at Web Sites, with many different versions of each and people use many different screen resolutions. Each browser interprets the program written to display your Web Site differently. Your Web Site has to be designed so that it works with all browsers and all screen resolutions.

In addition the art of gaining a high listing in search engine is something that is learned over many years.

In short the person you know could probably design a Web Site but it is unlikely that many people would see it and those that did would probably be put off purchasing from your business, not encouraged.

The head of Leven Internet’s Web Site design team studied Computers at University and started using the Internet in 1988, since when he has taken various courses in Web Site design.

He is a member of the following Internet organisations:

You would not let a friend prepare your company accounts unless they were professionally qualified. Web Site design is also for professionals.

Where will my Web Site be located?

We host your site on our server that is part of a state of the art Frame Relay network. This network currently has 14 nodes in the UK, including two UK gateways, and five international gateways featuring a DS3 (45Mbps) link to the USA. All nodes are located in telephone exchange buildings and conform to the highest quality of security and physical environment conditions. Your site will be available for anyone in the world to view, 24 hours a day, 365 days a year.

What is a Domain Name?

A domain name is your Web Site address and also your email address. It does not have to be your company name. It can be anything you want provided somebody else has not already registered the name.

We can register a domain name for you which will take the format www.yourname.co.uk, where "yourname" is a name you have chosen. Your email address then becomes something@yourname.co.uk where "something" is anything you want. Other endings are also available for your domain name such as ".com" or .ltd.uk".

How can I be on the Internet and receive emails without having a computer?

Leven Internet will host your Web Site so you do not need a computer. We will receive your emails for you and then forward them to you by whatever method suits you; we recommend that they are forwarded to you by fax or telephone.

How much information can I put on a Web Page?

A Web Site is not like a page of paper. It is as long as it needs to be. This means that a huge amount of text can be put on a page.

We would not recommend putting more that about six medium sized photographs on a page as this would mean the page would take too long to download from the Internet and Internet users would become bored and go elsewhere. The exception to the above is the first page of a Web Site where we recommend no more than two or three photographs and so that it downloads quickly.

What if I do not have any literature to put on a Web Site?

That is not a problem. All we need is your business’s name and an outline of what you do and we will do the rest. We will create logos, write text and design anything else that is required.

How long will my Web Site be on the Internet?

Leven Internet’s standard packages include twelve months' Web hosting. Approximately two months before the end of that 12-month period we will write to tell you how much a further 12 months’ hosting will cost. We estimate that in 2005 this will be approximately £70.00 plus VAT.

How do I get a Leven Internet Web Site?

Simply sign an agreement and pay a deposit. Your Web Site will be ready in about two weeks.